If all the items are returned to us within 7 days in perfect condition with all labels and tags attached we will refund you via the original method of payment. Please send via recorded delivery and retain proof of postage. We aim to process all refunds within 1-2 working days of receiving the item but at busy periods this may take slightly longer. All successfully returned items will be credited to the account used to originally purchase the items, less any delivery, taxes or import duties incurred.
If your item is faulty (i.e. received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please contact us at firstname.lastname@example.org We cannot accept Returns for Balloons that have been Inflated as these can easily have been over inflated and burst or incorrectly inflated – both of which we have no control over.
The Original Party Bag Company will not accept return items that have been damaged through misuse, neglect, accident or intent howsoever caused.
Distance Selling Regulations give you the right to cancel your order and receive a full refund. The exception is goods that cannot be returned for hygiene reasons. Please contact us as soon as possible after placing the order. If your order has already been dispatched please follow the instructions for a refund.
Your statutory rights are not affected by our returns policy.
- The return package is your responsibility until it reaches us, therefore we recommend that you send the package by recorded delivery that insures you for the value of the goods. Please keep a record of proof of postage with tracking number if available.
- The cost of returning the item is your responsibility. We will only reimburse the postal charges of returning an item or refund the original delivery charge unless the item is faulty or has been sent in error.
- Please ensure you include the original invoice with your parcel.
- Please ensure all items are returned in perfect condition in their original and undamaged packaging with all labels and tags attached.